1. Agreement to Terms

By accessing or using upranked.io ("the Website") or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Website or our services.

2. Services

upranked.io provides four kinds of work: search engine optimisation and AI search visibility; AI solutions such as assistants and workflow automation; custom business tools including dashboards, booking systems, quoting tools and internal software; and tailored bilingual websites. Related consultation and strategy work is also offered.

The scope, deliverables, timeline and fees for any engagement are set out in a separate proposal or service agreement signed by both parties. Nothing on this Website constitutes an offer capable of acceptance.

3. Pricing and Quotes

We do not publish fixed price packages. Work is quoted per engagement, because cost is driven by scope — the number of languages and markets involved, the systems a build must connect to, and the state of what you are starting from. Any figure we give you is set out in a written proposal and holds for the period stated in it.

Where a free diagnostic or similar introductory offer is advertised on this Website, it is offered at our discretion, is limited to one per business, carries no obligation on either side to proceed, and may be withdrawn or changed at any time before you request it.

4. Client Responsibilities

Delivery depends on things only you can provide: timely access to your website, hosting, analytics or other systems; the approvals and sign-offs the work requires; and accurate information about your business. Where a delay is caused by access or approvals not arriving, timelines move accordingly.

5. Intellectual Property

All content on this Website — including text, graphics, logos, and methodology documentation such as the APEX Framework™ — is the intellectual property of upranked.io and Sam unless otherwise stated. You may not reproduce, distribute, or create derivative works without prior written consent.

Work product created specifically for a client under a signed agreement becomes the client's property upon full payment, unless otherwise specified. This does not transfer ownership of our underlying methods, templates or reusable components, which we retain and may use again.

6. Limitation of Liability

Search and AI-search outcomes depend on many factors outside our direct control, including search engine and model changes, competitor activity, and client-side implementation. We apply proven frameworks and give you our honest assessment, but we do not guarantee specific ranking positions, traffic volumes, lead numbers or revenue.

Software we build — tools, automations and websites — is delivered to the specification agreed in writing. It is not warranted to be uninterrupted or error-free, and we are not responsible for failures caused by third-party platforms or APIs we do not control, or by changes made to the work after handover.

To the maximum extent permitted by law, upranked.io's liability for any claim arising from our services is limited to the fees paid for the relevant engagement in the preceding 3 months.

7. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement. This obligation survives termination of the service agreement. We will not name you as a client or describe your results in a way that identifies you without your permission.

8. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.

9. Contact

For any questions regarding these Terms, contact us at uprankedio@gmail.com.